Privacy Policy

1. Scope and who we are

This Privacy Policy applies to the Ours iPhone app, the public website located at https://getours.store, and support communications related to Ours.

Ours is designed to be private by default and to avoid collecting information that is not needed to provide, secure, and support the service.

2. Information we collect

The information we collect depends on how you use Ours and which permissions or features you enable.

• Account and identity information, including the Sign in with Apple identifier and any name or email address Apple shares with us.
• Profile and relationship information, including your chosen display name, couple name, pairing code, and the relationship link between partner accounts.
• Feature data and user content, including countdowns, calendar and reminders sync metadata, dates, titles, memory-related content, notes, photos, and tasks you choose to store in Ours.
• Customer support and communications data when you email us or otherwise contact us for help.
• Limited technical, device, log, and diagnostic information used for security, hosting, troubleshooting, abuse prevention, and service delivery.

3. Information from permissions and device integrations

• Calendar and Reminders access is requested through Apple frameworks and used only when you grant permission.
• Photo access is used only when you choose to upload or attach images.
• If you deny or revoke permissions in iOS Settings, some features may stop working or become limited.
• We do not request access to device data that is unrelated to the features you are trying to use.

4. How we use information

• To create and manage accounts, authenticate users, and provide Sign in with Apple and related account features.
• To pair you with your partner and operate shared relationship features.
• To display, sync, store, back up, and maintain countdowns, memories, reminders, photos, and related content.
• To communicate with you, respond to support requests, and send service-related notices.
• To secure Ours, detect fraud or abuse, troubleshoot problems, improve reliability, and enforce the Terms of Service.
• To comply with legal obligations and respond to lawful requests.

5. Legal bases for processing

If you are in the United Kingdom, the European Economic Area, or Switzerland, we generally process personal information under one or more of these legal bases: performance of a contract with you, your consent, our legitimate interests in operating and securing Ours, and compliance with legal obligations.

6. How we share information

We do not sell personal information and we do not share personal information for cross-context behavioural advertising.

• With your linked partner account to the extent necessary for shared couple features.
• With service providers that help operate Ours, such as hosting, authentication, database, storage, analytics, delivery, and support providers acting on our behalf.
• With Apple services or device-level integrations when you direct the app to use them, such as Apple Calendar, Reminders, or Sign in with Apple.
• If required by law, legal process, or a valid governmental request, or when reasonably necessary to protect users, investigate abuse, or enforce our rights.
• In connection with a merger, acquisition, financing, reorganisation, bankruptcy, or sale of assets, subject to appropriate legal protections.

7. Third-party services

• Infrastructure providers used for authentication, database, hosting, storage, analytics, and website delivery may process limited information on our behalf.
• Apple platform services and frameworks are used when you choose Sign in with Apple, Apple Calendar, Apple Reminders, or permission-based device integrations.

8. No ads, no sale of data, and no cross-app tracking

Ours does not run advertising inside the product, does not sell personal data to data brokers, and is not designed around cross-app or cross-site behavioural tracking.

9. Retention and account deletion

We keep personal information for as long as your account is active or as otherwise needed to provide Ours, maintain security records, resolve disputes, enforce agreements, and comply with law.

If you delete your account, we begin deleting or anonymising information that we are not legally required to keep. Our current target is to complete deletion within 30 days. Account deletion instructions are available at https://getours.store/delete-account.

10. Security and international transfers

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, or disclosure. No system can be guaranteed to be perfectly secure.

Because service providers may operate in multiple countries, personal information may be processed outside your home jurisdiction. Where required by law, we aim to use appropriate safeguards for those transfers.

11. Your rights and choices

• You can contact us at privacy@getours.store to request access, correction, deletion, or other privacy assistance.
• You can revoke calendar, reminders, or photos access in iOS Settings.
• You may delete your account from within the app, or contact support if you cannot access the app.
• Depending on where you live, you may have the right to complain to a privacy regulator in your jurisdiction.

12. Children's privacy

Ours is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to Ours, our practices, or legal requirements. When we make material changes, we may provide additional notice inside the app or on the website where appropriate.

14. Contact

For privacy questions, deletion requests, or data-rights requests, contact privacy@getours.store.

For general support, contact support@getours.store.

Questions, complaints, and legal notices may be sent to legal@getours.store.